Job Description
3 Month Contract | £150 per day | Hybrid (Bourne End) requiring attendance in the office Monday to Wednesday, with an initial training period expected to be office-based.
We are working with a well-established residential property developer seeking a Customer Care Administrator to join their busy Customer Care team on an initial 3-month contract.
This is a varied and fast-paced role supporting homeowners and internal teams, ensuring customer queries, defects and maintenance requests are handled efficiently and professionally. You'll be the first point of contact for customers, managing a high-volume inbox, answering calls, raising jobs, preparing invoices and coordinating communications across multiple departments.
There is a strong possibility of a permanent opportunity following the initial contract, making this an excellent opportunity for someone looking to establish themselves within a growing organisation.
Essential Skills
- Previous administration or customer service experience
- Strong organisational and prioritisation skills
- Experience managing shared inboxes and responding to customer enquiries
- Excellent verbal and written communication skills
- Ability to handle multiple tasks in a busy environment
- Strong attention to detail
- Confident using Microsoft Office applications
- Practical problem-solving skills and good commercial judgement
- Professional and customer-focused approach
Desirable Skills
- Experience within housing, property, construction or maintenance environments
- Experience raising jobs, scheduling works or coordinating repairs
- Understanding of customer defect processes
- Experience supporting customers throughout a service or property journey
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.