Job Description
Patient Care Advisor
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
Reception & Front Desk
- Welcome patients and visitors in a professional and approachable manner
- Manage appointment bookings, repeat prescriptions, and home visit requests
- Direct patients to the appropriate healthcare professional or service
Administrative Support
- Handle incoming and outgoing communications
- Process scanning, filing, and data entry tasks
- Manage online requests via SystmConnect and clinical systems such as SystmOne
Communication
- Provide clear, effective communication with patients, carers, and clinical staff
- Maintain confidentiality and handle sensitive information appropriately
Operational Duties
- Support opening and closing of the premises
- Ensure adherence to security protocols
- Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We’re Looking For
- Strong communication and interpersonal skills
- Confident IT skills, including use of clinical systems
- Ability to remain calm and organised in a fast-paced environment
- A proactive and flexible approach to team working
- Commitment to confidentiality, equality, and professional standards
Desirable
- Experience working in an NHS or primary care setting
- Knowledge of SystmOne or similar clinical systems
- NVQ Level 2/3 in Customer Service or Business Administration
- Understanding of NHS processes and medical terminology